Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and under control. We want every customer to enjoy their time with us, which means offering clear tools, information and support to prevent and manage gambling-related harm. If you ever feel play is becoming a problem, we encourage you to use the controls below or contact professional support.

Our player protection principles

We prioritise player safety, fairness and informed choice. We expect customers to gamble only within their means and we monitor activity to spot signs of risk. Where we identify potential harm we will intervene, offer guidance and, where necessary, apply protective measures.

Activity-control tools

We provide a range of tools to help you manage play. These are available in your account settings and through customer support. You can set limits at any time and our team can assist if you need help choosing appropriate settings.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Lowering a deposit limit takes effect immediately; requests to increase a limit or remove it will include a 24-hour cooling-off period before the change becomes active.

Loss limits

Loss limits allow you to cap net losses over a chosen period. These limits help keep play predictable and prevent rapid depletion of funds. You can review and adjust loss limits in your account, subject to the same waiting period for increases.

Time limits and account breaks

Use time limits to restrict session length or set regular breaks. Short time-outs and account breaks are designed to give you space to reflect on play patterns. Time-outs are reversible after the selected period; longer breaks and exclusions may require support to lift.

Self-exclusion

If you need a longer pause, self-exclusion is available for a minimum of six months. During self-exclusion your account will be closed and you will be prevented from registering across our services. We also support national self-exclusion schemes where available.

Recognising signs of problematic behaviour

Signs that gambling may be a problem include increased spending, chasing losses, neglecting other responsibilities, borrowing to gamble or hiding activity from others. If you notice these behaviours in yourself or someone close to you, consider using limits, taking a break or seeking help.

Practical tips to stay in control

Set strict deposit and loss limits, schedule short sessions, avoid gambling when stressed or intoxicated, keep records of spend and time, and use account tools regularly. Talk to someone you trust if you feel unsure about your play.

Professional help and support organisations

If you need further assistance, professional organisations can provide confidential advice and structured support. Consider contacting recognised services for guidance on treatment, counselling and self-exclusion options. If you require immediate help, please reach out to local health services or a professional helpline.